Frequently Asked Questions

Grooming

  • Do I need to make an appointment or can I just walk in?
    All grooming service packages are done by Appointment only. For a la carte services like nails, ear cleaning, teeth brushing, and anal glands you may walk in. Be sure to call before coming to see if a groomer is working that day.
  • Do I need any vaccinations?
    We require the rabies vaccine for dogs and cats over 4 months of age. If your dog is under 4 months we require at least 2 sets of puppy vaccinations, and we do not groom cats under 4 months of age.
  • What type of products do you use?
    Our salon uses all natural plant based shampoos and conditioners for sensitive skin. We do not use or have an oatmeal shampoo, oatmeal feeds yeast and will make a dog’s skin more irritated.
  • Are the dogs stuck in cages?
    All our grooming services are done on a one on one basis. They go into a kennel if they do not like the dryer or when you are on your way to pick up after we call you.
  • What happens if I am late for my appointment?
    If you are running late, please give us a courtesy call. If you are running over 10 minutes late, you might be required to reschedule depending on the groomers schedule. We do not want all of the other grooming appdointments that day to run behind.
  • What happens if I do not cancel my appointment and do not show up?
    We only require a 30 minute notice before your scheduled appointment to cancel to avoid a “no call no show” fee of half the groom price. Please call us so we can fill your spot from our long wait list.
  • What is included in the grooming services?
    All our grooming packages include our all natural premium Isle of Dog shampoo, Nagayu CO2 spa bath, teeth brushing, ear cleaning, blow dry, 15 min brush out, and nail file. If your dog has a double coat it will receive a shedless treatment that includes all of the above, with a special shedless shampoo and conditioner plus extra brushing to remove as much undercoat as possible.
  • What is the Nagayu CO2 bath?
    Accordion Content 8
  • Nagayu tablets generate millions of carbonic acid and hydrogen ions and transforms the water into a CO2 spa. The CO2 enters the blood vessels and cause it to expand increasing blood flow, which allows cells to absorb more nutrients for the process of cell regeneration. Nagayu is able to decompose the body fluid that causes odor, washes off mineral waste, and silicon dirt clogged in the hair hair root giving a much better cleaning than regular water. This results in a full, silky, and healthy coat.

Daycare | Overnight Stays

  • What vaccines are required?
    We require parvo, rabies (dogs 4 months and older), bordetella (every 6 months is recommended.)
  • How old does my dog have to be to participate?
    We require at least 3 sets of puppy Vaccinations.
  • What if I do not want to vaccinate my dog for fear of over vaccinating or medical reasons?
    If you do not want to vaccinate, you need to get a titer test and give us the results. If it is for medical reasons, we need a note from the veterinarian stating the reason why your dog cannot receive vaccines.
  • How do you know the dogs will get along?
    All dogs must have a temperament test before allowed into daycare or to stay cage free.
  • What is required for a new client and a temperament test, and when can I bring my dog in?
    A: You will need to fill out the new customer registration forms on our website, under Schedule a Visit. Please select New Customer. All fields with a red * is required to be filled out. Please read all of the agreements. Once you have completed the forms, you may upload your dogs’ vaccines through our vaccine submission form, email, fax or bring them in with you. You may bring your dog in for a FREE temperament test Monday-Friday from 10am-4pm and Saturday from 11am-4pm. You do not need an appointment—just walk in. You will need to leave your dog for several hours to fully assess their temperament.
  • Do you separate the big dogs from small dogs?
    If personalities clash or we have reached capacity then we do split the room up by temperament, age and size.
  • How do I package my dog's food and medications? What if I do not bring food?
    We highly recommend bringing your own dog food. Please make sure it is in a ziplock bag or some type of airtight sealed container to avoid a packaging fee. If you do not bring your dogs’ food, we feed Taste of the Wild for a small fee. All medications must be in the original prescription container so that we will have detailed information about the medication.
  • Are the dogs left alone in the playrooms?
    The dogs are never left unattended, there is always someone with them.
  • What are the hours for drop off and pick up?
    You may drop off and pick up during business hours: Monday – Friday from 7-8, Saturday from 9-7, and Sunday from 10-6. For overnight stays please check in at least 1 hour before we close. Check out is by 11am the day of departure. If you cannot make it by 11am you will be charged a late check out fee of a half day rate of daycare.
  • Can I tour the facility?
    Yes, we do NOT require appointments, you may walk in Monday – Friday from 9-2 and Saturday from 11-3.
  • Can my dog get injured during daycare?
    Just like children who play on playgrounds can get hurt from time to time, dogs can too. Dogs play with their mouths and paws and like to wrestle around on the ground with each other, and jump off of the play equipment.
  • What if my dog gets ill or needs medical attention?
    In the event that your pet requires medical attention, we will refer to your contact list and make every attempt to reach you or your emergency contact. If we are unable to contact you or your emergency contact and we feel your dog needs medical attention, we will transport your dog to the Animal AM-Emergency Clinic of Pasadena.
  • My dog lost weight—is this normal?
    It is natural for dogs to lose a little weight during daycare or overnight stays. The following are a few reasons your pup might lose weight. You can bring canned food or a kibble topper to add to their food to entice them to eat.Exercise Weight Loss: Your dog may simply lose some weight running around and playing. This may be especially noticeable if your dog is quite sedentary at home and doesn’t get that much exercise. Typically, your dog will regain lost weight once it goes back to its usual eating routine.Emotional Weight Loss: Like humans, dogs can lose their appetite when they are stressed or worried. If your pet misses you or finds it hard to settle in, it may simply lose some of its appetite. Some dogs love being around other dogs, in this instance, dogs may not eat as much as usual if they are a bit hyper or overexcited. In either case, your dog is likely to lose a little weight if it didn’t eat normally during its stay.Food Brand Weight Loss: In some cases, your dog may eat house food happily enough but may get an upset stomach from eating an unfamiliar food. Your dog may then lose some weight until its stomach adjusts to the new brand.

Still have questions? Contact us.